Wallet Top-Up Policy

Last updated: March 17, 2026

Privacy Policy Terms of Service Refund Policy AML & Compliance KYC Policy Wallet Top-Up Policy Acceptable Use Policy Rewards & Points

Section 01

What the Card Voucher Wallet Is

The Card Voucher Wallet is a prepaid store-credit balance held on your Card Voucher account and used to pay for purchases on the platform.

Balance is held in the currency shown on your Wallet page
Usable only for purchases on Card Voucher
Linked to a single verified account
Not a bank account, deposit, or investment product

Section 02

Adding Funds

Funds may be added using the payment methods available at the time of top-up. Minimum and maximum top-up amounts are shown in the top-up window and may change.

Credit or debit card
PayPal
Cryptocurrency

Section 03

Crediting Times

Card and PayPal top-ups are normally credited as soon as the payment provider confirms them. Cryptocurrency top-ups are credited only after the required number of network confirmations, which can take longer when the network is congested.

If your balance has not updated shortly after a successful payment, refresh the page before contacting support. Some providers confirm asynchronously.

Section 04

Non-Refundable and Non-Withdrawable

Funds added to your Card Voucher Wallet are final. Wallet balances cannot be withdrawn, transferred to another user or account, or returned to the original payment method.

By completing a top-up you acknowledge that the amount added is non-refundable and may only be used for purchases on Card Voucher.

Section 05

Verification and Limits

Top-ups may be subject to identity verification depending on the amount, your account history, or your region. We may request:

Government-issued identification
Payment method verification
Proof of source of funds where required

Section 06

Failed or Incomplete Top-Ups

If a payment is completed but your balance is not credited, contact support with your payment reference and we will investigate.

Cryptocurrency sent after a payment quote expires may be delayed or unrecoverable
Cryptocurrency sent in a coin or on a network other than the one shown may be unrecoverable
Underpaid or overpaid crypto transfers may require manual review

Section 07

Suspension, Termination and Verification

Card Voucher reserves the right to require verification, restrict, suspend, or terminate a Wallet where account or transaction activity is considered suspicious, or inconsistent with these policies or applicable law. This includes:

Requesting identity or payment-method verification at any time
Placing a temporary hold on a balance while a review is carried out
Restricting top-ups, redemptions, or purchases during a review
Suspending or closing a Wallet
Reversing credit applied in error or obtained through abuse of the platform

Reviews are carried out in line with our AML Compliance policy. Where a Wallet is suspended, you may contact support to request a review of the decision.