Acceptable Use Policy

Section 01

Scope

This policy applies to everyone who uses Card Voucher — buyers, recipients, and business customers — and covers the website, mobile apps, wallet, group cards, and any API access. It sits alongside our Terms of Service; where the two overlap, both apply.

Section 02

Permitted Use

Card Voucher is for buying digital gift cards for your own use, for gifting to others, and for legitimate business purposes such as employee rewards and customer incentives.

• Purchases funded by a payment method you own
• Gifting to recipients who have consented to receive the message
• Bulk purchasing under a business account for rewards or promotions

Section 03

Prohibited Conduct

You must not use Card Voucher to:

• Pay with a stolen, cloned, or unauthorised payment method
• Launder money, or convert illicit funds into gift card value
• Buy gift cards on behalf of someone pressuring or instructing you to do so
• Resell codes in breach of a brand's own terms or applicable law
• Run a commercial resale operation without a written agreement with Card Voucher
• Circumvent regional restrictions, pricing, or purchase limits
• Test stolen card numbers through repeated small transactions

Section 04

Account and Access Rules

• One person, one account, unless a business agreement says otherwise
• Do not create additional accounts to evade limits, bans, or promotion caps
• Do not share, sell, or transfer your account or its credentials
• Keep your password and one-time codes private — we will never ask for them

Section 05

Content and Messages

Gift messages, group card entries, and support correspondence must not contain unlawful, harassing, hateful, or sexually explicit content, malware or phishing links, or another person's private information shared without their consent. Card Voucher may remove content that breaches this policy.

Section 06

Automated Access

Scraping, crawling beyond what our robots directives permit, credential stuffing, and automated purchasing are not allowed. Businesses needing programmatic access should use our official API under a partnership agreement rather than automating the website.

• No bots, scripts, or headless browsers used to place orders
• No probing, scanning, or load-testing of our systems without written permission
• No attempt to bypass rate limits, captchas, or fraud controls

Section 07

Enforcement

Where this policy is breached, Card Voucher may:

• Cancel or hold affected orders
• Require identity verification before allowing further activity
• Restrict, suspend, or permanently close the account
• Withdraw reward points or wallet credit obtained through abuse
• Report the activity to payment providers, brand partners, or law enforcement

Section 08

Reporting Abuse

If you receive a suspicious message that appears to come from Card Voucher, believe your account has been accessed by someone else, or have been pressured into buying gift cards, contact our support team immediately through the Help Centre. Reports about a specific order are handled fastest when they include the order reference and the email address used at checkout.