Refund Policy
Last updated: March 17, 2026
Section 01
Digital Product Policy
Because digital gift cards are delivered instantly, most purchases are non-refundable and non-returnable.
By completing a purchase on Card Voucher, you acknowledge and accept this policy.
Section 02
Invalid or Non-Working Codes
If a gift card code does not work, users may report the issue through the support system. Card Voucher will investigate the issue and may replace the code if the claim is verified.
Report issues promptly through the platform's support system with your order details and a description of the problem.
Section 03
Fraudulent Transactions
Orders suspected of fraud may be temporarily held or cancelled during security verification. This process is in place to protect all users and maintain platform integrity.
Section 04
Processing Time
Refunds or replacements, when approved, may take several business days depending on the payment provider and investigation process.
Processing time varies by payment method. Credit card refunds typically take 5–10 business days to appear on your statement.